Key Account Manager

Are you looking for a new and exciting challenge, with a forward-thinking organisation within an advanced engineering sector? The Hyde Group are established industry experts and has a vacancy for a Key Account Manager working in our manufacturing facility in Dukinfield. 

About us

We are one of the UK's largest and most trusted engineering companies, providing products and services to Aerospace, Nuclear, Energy and Scientific sectors. 

We have successfully supplied to the Aerospace industry for over 50 years. We are currently on track to achieve our strong growth plans and we pride ourselves on delivering right first-time solutions and going the extra mile to delight our customers.

About the opportunity

The Key Account Manager is a critical management role that requires strong account management/project management skills to ensure that our clients are provided with first-class service. It is a customer-facing role and the ability to communicate very effectively to develop the relationship, engender trust and provide confidence in the Hyde business is essential.

You will be expected to build and maintain a high level of Hyde and client knowledge, often with a technical slant. You will need to be able to convey this information with confidence and authority. It is essential to have a strong desire to develop your skills and learn about new areas, to maintain and enhance the customer relationship. Growth of the account through demonstrated performance as well as through identification of new opportunities will be key to your success. A proactive approach will be necessary, not least in seeking advice from others and learning from other members of the Hyde team. Working effectively as part of a wider team is essential.

Main Duties

  • Customer Interfacing: Lead reviews and project status meetings with customers, translating engineering requirements into clear, actionable project milestones and resolving any issues and escalations from customers.

  • Project Planning & Tracking: Utilize advanced Excel (VBA/macros preferred) to develop detailed performance spreadsheets and resource trackers.

  • Orderbook Management: Ensure a high level of Delivery Schedule Adherence is achieved and sustained.

  • Supply Chain Management: Use appropriate systems to manage both internal and external requirements, examples including defining production priorities, ensuring material availability and managing the external supply chain to ensure on time delivery.

  • Risk & Issue Management: Proactively identify project risks and implement mitigation strategies to prevent schedule slippage.

  • Contract Review: Conduct thorough reviews of purchase orders and to ensure all engineering requirements, performance milestones, and delivery schedules are realistic and achievable before work commences.

Essential Skills

  • Excel: Advanced proficiency in Microsoft Excel is preferred, including complex formulas, power queries, pivot tables, and ideally VBA/automation skills for data-driven decision making.

  • Customer Relations: Proven experience in a customer-facing role with the ability to maintain strong stakeholder relationships under pressure.

  • Technical Background: Strong foundational knowledge of aerospace or defence engineering, typically gained through an advanced degree or 3–5 years of industry experience.

  • MRP Knowledge: Prior experience with MRP/ERP systems for production planning and inventory control is highly desirable.

  • Communication: Exceptional verbal and written communication skills to report project health to both technical and non-technical audiences.

Performance Indicators (KPIs)

  • KPI’s: On-Time Delivery (in Full), Arrears, Account growth, Contract Review Turnaround & RFT.

  • Other: Collaboration effectiveness, Action & Risk closure.

 Desired Skills & Experience

  • Project Management.

  • Communication.

  • Stakeholder Management.

  • Commercial Awareness.

  • Contract Management.

  • Risk Analysis, Risk & Opportunity Management.

  • Engineering background beneficial.

  • Industrial experience (Aero).

 Individual Traits/Characteristics:

  • Engaging/Inspiring.

  • Confident manner.

  • Customer Focus.

  • Positive attitude.

  • Credible.

  • Ability to simplify & provide clarity.

  • Proactive approach.

  • Ability to Influence.

 What we offer

  • Competitive salary.

  • Generous annual leave entitlement.

  • Exciting benefits package with access to discounts from leading retailers.

  • Purpose built sites with free parking.

  • Discounted gym membership.

  • Excellent career development opportunities available.

  • Cycle to work scheme.

 Diversity and Inclusion

The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds in particular groups who are currently underrepresented in our sector.

All our roles require the need to obtain pre-employment security screening checks including referencing.

If this sounds like the ideal opportunity for you, then we’d love to hear from you.